Peace of Mind
All laundry is ironed in smoke free and pet free environments to ensure your laundry is returned fresh and crease free. In the unlikely event of any garments being damaged we will compensate to a maximum £25 per item. Any iron damaged or shiny items you include with your load will be returned unironed to avoid any misunderstanding regarding liability for damage. Our business insurance policy covers your garments when they are in our care.
We require 3 hours notice for cancellation of your order as our delivery drivers follow planned routes. Call 07951 482342 to advise if you will not be in. Regrettably there will be a cancellation fee of £3 to cover our costs where insufficient notice is given. This will also apply If nobody is at home to accept the delivery during the agreed slot. Similarly, if we fail to meet our obligation to deliver or collect during the arranged time slot we will pay you £3 as compensation. Our collection and delivery routes are planned to minimise driver time and fuel costs. We operate a time slot system where collections and deliveries can take place at anytime within a time band. Our morning slot is from 9am until 11.30 am. The evening slot is from 5.30pm until 8.30 pm. Should a specific pick up or delivery time be required this will attract a £3 surcharge and can only be offered subject to availability.
Steam Queens Limited is a limited company incorporated under the laws of England & Wales. Company No 5976836 providing ironing services.
Registered Office: 68 Queen Elizabeth Drive, Taw Hill, Swindon, Wiltshire. SN25 1UF
STEAM QUEENS is a registered trade mark of Steam Queens Limited, Swindon
Copyright © Steam Queens Limited 2006-2011